For questions or requests about your information, contact [email protected] or call 020 3632 0463.
Information you give us
Contact and care enquiries may include your name, email, phone number, the type of support you need, preferred dates, postcode and message. Job applications include contact details, availability, experience and a CV. Newsletter signups include your email address and consent.
Please avoid sending detailed medical records or sensitive information about another person through an initial enquiry. We can discuss an appropriate way to share further information when needed.
How we use your information
Who receives your information
Authorised members of our team receive website submissions. Cloudflare hosts the website, protects forms and stores submissions. Microsoft processes email notifications and attachments. These service providers support our website and communications.
Google measurement is optional and only loads if you allow analytics. The interactive Google Map loads automatically near the foot of each page, when you scroll towards it. See our cookie information for these choices.
Live chat and AI support
Our chat assistant provides general information using reviewed website answers. Cloudflare Workers AI can interpret general questions to choose a relevant reviewed answer; it does not make care, medical, employment or eligibility decisions. Only the current question is used for this interpretation, rather than the full conversation. Please avoid sharing medical details, sensitive personal information or information about another person in chat.
We store conversation messages and a random browser identifier in Cloudflare so our authorised team can respond and you can continue the conversation in the same browser. We use this information for our legitimate interest in answering enquiries and supporting visitors. Our team can see the conversation when you request human support. AI replies pause during human support. Live chat availability depends on staff being signed into the inbox, and does not indicate 24-hour chat staffing.
Chat messages, private staff handover notes and read receipts expire 30 days after the last visitor or staff message or callback request and are removed by a daily deletion job. Callback requests contain your name, phone number, optional email and preferred contact time so our authorised team can respond. They expire 30 days after submission. A preferred time is a request rather than a confirmed appointment. Private staff notes are not sent to visitors. Staff sign-in codes expire after 10 minutes; staff sessions expire after 8 hours. Limited security counters are used to prevent abuse. Notifications sent to the team contain an inbox link without conversation text. Microsoft processes staff sign-in emails and notifications. Staff should use an appropriate private channel if further sensitive information is needed.
Care conversation tools
My Day, My Care lets you prepare a discussion brief about everyday routines, preferences, interests, communication and goals. The Professional Referral Desk lets you prepare an enquiry about services, coverage, timing and preferred visits. Your choices stay in the current page until you choose to send your brief. To send it, you provide your name, email address, optional phone number and, for a professional enquiry, optional organisation, and confirm that you want Angels to use the details to respond.
When you send a brief, Cloudflare protects the form and stores a private website copy, and Microsoft processes the formatted notification sent to our authorised team. Website copies are kept for up to 12 months under the enquiry retention period below. Sending a brief does not book care or confirm suitability or availability. Please keep initial enquiries general and do not include medical records, diagnoses or confidential details about another person. We can agree an appropriate way to share further information where needed.
Care coverage checker
The postcode checker compares your entry with a locally stored list of ONS postcodes for Enfield. Your postcode is checked in your browser and is not sent or saved by the checker. A result identifies a service area; our team still confirms the address and care availability.
Consultation bookings
We use your name, email address, phone number, appointment time and chosen meeting method to arrange your consultation. Availability and reservations are managed in Cloudflare; Microsoft sends confirmation, reminder, updated appointment, cancellation and joining-link emails. This website calendar does not synchronise automatically with Outlook. For online meetings, our team arranges the meeting and sends a joining link separately. Authorised staff can review and cancel appointments. A private link in your booking email lets you reschedule until two hours before the appointment; anyone with this link can change your booking, so keep it private. Appointments made more than 24 hours ahead receive one reminder approximately 24 hours beforehand. Booking records are removed 30 days after the scheduled appointment. Contact [email protected] to request changes or ask about your information.
How long we keep information
We keep website form copies for the periods below, measured from the date the form is received. We can remove information earlier when it is no longer needed or when an applicable erasure request is agreed.
Website copies are automatically scheduled for deletion at the end of these periods. Corresponding emails and attachments are reviewed separately under the same schedule. If an enquiry becomes a care arrangement or an application results in employment, relevant information may move into separate care or employment records with their own retention requirements. Information needed for an ongoing complaint, legal claim or legal obligation is handled separately for as long as that purpose requires.
To stop newsletter updates, email [email protected]. We may keep the minimum information needed to respect your withdrawal and avoid contacting you again.
International processing
Our providers may process information outside the UK. Cloudflare and Microsoft publish data-processing terms that cover international transfers, including standard contractual clauses and UK safeguards where applicable. You can contact us for information about the arrangements relevant to your data.
Provider information: Cloudflare data-processing terms and Microsoft international transfer safeguards.
Your information rights
Depending on the circumstances, you can ask for access, correction, deletion or restriction of your information, object to certain uses, or request a portable copy. Where processing relies on consent, you can withdraw it without affecting earlier lawful processing.
Contact us using the details above. You can also raise a concern with the Information Commissioner’s Office.
Changes to this notice
We will update this page when our website information practices change. Last updated: 15 October 2026.