Registered Manager & Nominated IndividualMrs Charity Monicah Wambui Kagwi-Ouattara
Office telephone020 3632 0463
Office hoursMonday–Friday, 8:30am–5:00pm
Email the team[email protected]
Care quality & trust
Quality you can see and check.
Our published CQC picture, the people accountable for your care, good questions to ask before care starts, and how to raise feedback or a concern.
The published picture
Rated Good overall.
Angels Caring Care, 32 Queensway, Enfield, EN3 4SA, run by Angels Caring Care Limited.
The report was published on 24 August 2019. The latest CQC information review on 6 July 2023 was a review of available information, not a new inspection. Read CQC’s full findings and current updates.
Source: CQC service profile, checked 16 October 2026. Ratings and registration can change; the official profile is the reference.
People & responsibility
A clear point of contact.
Care works best when you know who to ask. Contact the office for a conversation with the manager, a copy of the complaints procedure or help finding the right contact for your care.
Get to know AngelsRegistered Manager & Nominated IndividualBefore care starts
Good questions to bring.
You can ask these at an initial conversation or a care review.
Book a free consultationWho will support me, and how will we get to know each other?
Ask about introductions, the skills needed for your support, your preferred way of communicating and how changes of care worker would be discussed.
How will my routine and choices shape the care plan?
Bring the things that matter to you: daily routines, culture, language, interests and what you would like to do for yourself. My Day, My Care can help you prepare.
What happens if my needs or a visit change?
Ask who to contact, how care-plan reviews work and what arrangements would apply to late, missed or changed visits. Confirm the contacts and arrangements for your own care before it starts.
What will I receive before I agree to care?
Ask for the proposed support, care plan, quotation, service agreement and complaints procedure in a format you can use. Our costs and funding guide gives you questions to check.
Your voice matters
Feedback, concerns & complaints.
Tell us how you would like to be contacted and whether you need communication support. Choose the route that fits what you want to raise.
Route 01Talk to Angels
To raise a concern about Angels or request the complaints procedure, contact the office and ask for the Registered Manager.
Email the managerRoute 02Tell the CQC
CQC uses feedback to inform its work. For an individual complaint, ask Angels for the complaints procedure and escalation information.
Care Quality Commission
Give feedback to CQC
24-hour lineWorried about abuse or neglect?
You can raise a concern directly with Enfield Council, separately from a complaint to Angels. Concerns can be anonymous.
Enfield Adult Abuse Line020 8379 5212In an emergency, call 999.
Take the next step
Start with what matters to you.
Book a care conversation, or compare our services to see which support could fit.